Refund Policy

This Refund Policy explains when CBL Marketing Network may issue full or partial refunds for paid services and project retainers.

Scope

This policy applies to services purchased through our website, checkout flow, and direct invoices unless a signed agreement states otherwise.

Non-Refundable Items

• Completed strategy sessions, audits, and consulting hours.
• Work already performed, including research, setup, and production.
• Third-party fees paid on your behalf, such as ad spend, software, hosting, domain, or platform fees.

Eligible Refund Cases

Refund requests may be approved when:

• Duplicate or incorrect charges were processed because of billing error.
• Services were paid but cannot be started due to internal unavailability.
• A cancellation is accepted before project work has started.

Partial Refunds

If a project is canceled after work begins, approved refunds are generally prorated based on completed milestones, time used, and committed costs.

How to Request a Refund

Send a refund request to info@cblmarketingnetwork.com with your order number, invoice reference, and reason for the request. We may ask for additional details to validate billing records.

Review Timeline

We aim to review requests within 7 business days. If approved, refunds are returned to the original payment method, and processing time depends on your payment provider.

Policy Updates

We may update this policy from time to time. The revised version is effective when posted with a new effective date.